Logo of Samanage
User review of Samanage

Easy to implement and easy to use. Great software

- by Cary L.

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Why Samanage? I can easily organize my helpdesk system, I can customize mu dashboard with some relevant metrics, it's easy to use and doesn’t take much time in training, I can adapt in organization very quickly and effortlessly, I get easy automation through Samanage workflow, I am able to set up trainings for different integrations, and its integrations with online management systems are really useful for running my business.

What aspects are problematic or could work better?

I don’t have anything to dislike about this software. They could include more design options. All in all the software is great.

What specific problems in your company were solved by this product?

Samanage is easy to implement, and helps us with tracking our onboard processes thanks to its workflow options. Also, all processes for requesting software are automated and validated by our managers.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.