Easy to implement and easy to use. Great software

What are the best aspects of this product?

Why Samanage? I can easily organize my helpdesk system, I can customize mu dashboard with some relevant metrics, it's easy to use and doesn’t take much time in training, I can adapt in organization very quickly and effortlessly, I get easy automation through Samanage workflow, I am able to set up trainings for different integrations, and its integrations with online management systems are really useful for running my business.

What aspects are problematic or could work better?

I don’t have anything to dislike about this software. They could include more design options. All in all the software is great.

What specific problems in your company were solved by this product?

Samanage is easy to implement, and helps us with tracking our onboard processes thanks to its workflow options. Also, all processes for requesting software are automated and validated by our managers.

Are you a current user of this product?

Yes