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User review of Samanage

Easy to use and very helpful software for small and medium sized businesses

- by Jessy

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Samanage is clear, easy to use and provides you with a lot of reporting options and sorting filters. I love its interface. I am amazed how well the software works on mobile device and tablets. You can navigate it as you wish. They made this software very intuitive and understandable. The contact section is very useful. This software is great for small and medium sized businesses. I love calendar notification features. Samanage works well with Zendesk. This integration helps us to track machine maintenance and issues.

What aspects are problematic or could work better?

The software is great, I don’t have things I dislike. It would be great if they could add integration with SSO component or with Active Directory. This is the only thing I would like to see in Samanage. Also, they could add an app so we can install to a DC.

What specific problems in your company were solved by this product?

Thanks to Smaanage, we are solving primary business functions and we are working on our Asset management contracts.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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