Great helpdesk tool

What are the best aspects of this product?

We use Samanage for Helpdesk and it is a very powerful ITSM app. The Asset Management feature is great for our service management section. The Asset management is based on OCSInventory. I love their customer support team, they are always responsive and helpful when I have some issues when running the software. They are always open for suggestions and they constantly work on their improvement.

What aspects are problematic or could work better?

I have a suggestion for Samanage team, they could implement a roadmap to tenants and they could include updates and improvements before they are applied. Also, they could work on more customizable option for the user emails and the end user portal.

What specific problems in your company were solved by this product?

With Samanage we are provided with asset management solutions, and we can keep track of progress on the tickets.

Are you a current user of this product?

Yes