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User review of Samanage

Great helpdesk tool

- by Noah

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We use Samanage for Helpdesk and it is a very powerful ITSM app. The Asset Management feature is great for our service management section. The Asset management is based on OCSInventory. I love their customer support team, they are always responsive and helpful when I have some issues when running the software. They are always open for suggestions and they constantly work on their improvement.

What aspects are problematic or could work better?

I have a suggestion for Samanage team, they could implement a roadmap to tenants and they could include updates and improvements before they are applied. Also, they could work on more customizable option for the user emails and the end user portal.

What specific problems in your company were solved by this product?

With Samanage we are provided with asset management solutions, and we can keep track of progress on the tickets.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology Service

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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