Great tool for tracking the life-cycle of products

What are the best aspects of this product?

We made a transfer from IT ticketing system to Samanage, and now we can easily track tickets during their life-cycle, track inventory, we have CMDB. Our work is completely changed and improved since we start using this software. We are now focused on developing innovations and finding opportunities.

What aspects are problematic or could work better?

They could change something on the reporting option. But on the other hand, with API we can do customization easily.

What specific problems in your company were solved by this product?

Samanage helped us to improve the response time, also we are able to track life-cycle thanks to the majority of assets in the building. Also, with this software we can easily track problems, work on them and relate them to changes, we can provide reports on what we are doing, and the progress of our service.

Are you a current user of this product?

Yes