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User review of Samanage

Great tool for tracking the life-cycle of products

- by Eileen

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We made a transfer from IT ticketing system to Samanage, and now we can easily track tickets during their life-cycle, track inventory, we have CMDB. Our work is completely changed and improved since we start using this software. We are now focused on developing innovations and finding opportunities.

What aspects are problematic or could work better?

They could change something on the reporting option. But on the other hand, with API we can do customization easily.

What specific problems in your company were solved by this product?

Samanage helped us to improve the response time, also we are able to track life-cycle thanks to the majority of assets in the building. Also, with this software we can easily track problems, work on them and relate them to changes, we can provide reports on what we are doing, and the progress of our service.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Security and Investigations

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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