What are the best aspects of this product?
Samanage is great and powerful solution for tracking assets, keeping IT in order and managing work orders. The software is highly improved, and their management staff are very responsive and open for suggestions, solving issues and feature requests. Samanage brings the tracking to the next level with its Asset management feature.
What aspects are problematic or could work better?
No dislikes by now. It changed our picture of the support service in our work environment.
What specific problems in your company were solved by this product?
The Asset Management and Service Desk Integration are really helpful tools and must have in every IT section to concentrate on work process and reducing costs. With this software we are able to take control and manage our company’s assets. The software is very intuitive and supportive.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Information Technology Service
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year