Powerful helpdesk management tool

What are the best aspects of this product?

I love the integration with Google App, thanks to this integration we don’t need separate login to access Samanage, and we are doing this directly from Gmail. Samanage provides us with great workflow and asset tracking abilities. I like that this is a cloud based software and it is great for our IT department. They are always open to critics and suggestions, they constantly improve the software and this makes our work easier.

What aspects are problematic or could work better?

There is nothing to dislike. I love the improvements and the new features.

What specific problems in your company were solved by this product?

We use Samanage for helpdesk management, knowledge-based, desktop asset tracking and computer workflow. This software allows us to deploy assets effectively.

Are you a current user of this product?

Yes