Very satisfied with this product

What are the best aspects of this product?

Samanage is very customizable software, and I am able to customize all our requests. The workflow feature for ticketing is very beneficial tool for our departments. We use the helpdesk option to respond to our different stores requests for some issues about the product. We are able to store stock answer for repeated questions by simply listing the solution on the help desk.

What aspects are problematic or could work better?

I’m not satisfied with the requirements for linking data with offers.

What specific problems in your company were solved by this product?

Samanage helps us to identify issues and forecasting equipment needs based on rate of failures and on volume. Also, we meet all Microsoft license requirements thanks to the inventory portion of this software.

Are you a current user of this product?

Yes