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User review of Samanage

Very satisfied with this product

- by Russell

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Samanage is very customizable software, and I am able to customize all our requests. The workflow feature for ticketing is very beneficial tool for our departments. We use the helpdesk option to respond to our different stores requests for some issues about the product. We are able to store stock answer for repeated questions by simply listing the solution on the help desk.

What aspects are problematic or could work better?

I’m not satisfied with the requirements for linking data with offers.

What specific problems in your company were solved by this product?

Samanage helps us to identify issues and forecasting equipment needs based on rate of failures and on volume. Also, we meet all Microsoft license requirements thanks to the inventory portion of this software.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Food & Beverages

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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