User review
of Samanage
Very useful HelpDesk tool
-
by Alma
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The workflow of Samanage engine is awesome, they are constantly improving something. Asset Management is a very useful tool, also the service is easy to extend via GPO. User-friendly, intuitive and it’s very easy to setup every option and feature. Also, you have integration with ADUC.
What aspects are problematic or could work better?
There is nothing to dislike about this software. We are new to this system and we still learn how to use it.
What specific problems in your company were solved by this product?
We’ve used tools to run pseudo helpdesk, and it wasn’t what we were looking for. But now everything is changed with Samanage.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
