What are the best aspects of this product?
Now we have one source for our products and products’ attributes, we were able to leverage our investment into ERP system. But what’s more important is the fact that our clients love this product, they can take a look to their pricing, whether the product is available online, and purchasing orders directly via ERP system. This tool reduces time and effort in end-user and they can easily make decisions and find what they are looking for.
What aspects are problematic or could work better?
I have found that it can be a little difficult for customizing specific things especially if you are perfectionist and you want to create perfect design. If you want to keep consistency across the site then you need to keep the design structured, because this is highly important. Additionally, some customers don’t want to use this product because they want to use their own system, and I understand them, but I always leave them a choice to login to our system.
What specific problems in your company were solved by this product?
This product helps us to maintain huge amount of data. We were able to update our new site and its design, we have received lot of positive feedback from our clients. Also, we managed to reduce the traffic of the phone calls and emails from our customers that ask for some information that it’s not quite important, now we have everything in one place so all they need to do is to do some research on the site and they will find the answer they are looking for.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year