Seekify Review

Contextual Learning & Training

Seekify’s performance management engine uses an autonomous training workflow. First, you use data intelligence to identify skill gaps that matter to your business, personalized for every team member. Second, pre-defined workflows kick into auto-assign relevant learning modules without any manual intervention. And finally, you proceed in assessing not just the learning outcomes but also efficacy on business KPIs. Eliminate subjectivity across function and embrace data-driven decision making.

Seekify is equipped with customer support agent enablement features that permit you to deliver the right learning and training to the right support agents in the right context and at the right time. You can import your own knowledge base, fill it with various types of training content, and create custom training modules and courses. Seekify also has a library of pre-built content that you can readily use to train support agents about customer management, tools usage, technical matters, and soft skills.

Data-Driven Customer Support Enablement

Seekify enables you to immediately turn data on customer experience and support into actionable insights. This way, you can train your teams and agents much better, align them with the specific customer experience goals you want to achieve, and improve their performance. It provides you with a single source of truth for customer experience and support by putting all information you need in one place.

The software allows you to set CX goals and metrics and use them to measure the performance of your teams and agents and the quality of service or support they are delivering to customers. You can connect your existing CRM, helpdesk, and other CX tools to Seekify and instantly pull and aggregate data from those tools every hour. This makes it easy for you to monitor, measure, and assess how well your customer support teams and agents are performing across various locations, channels, and systems.

You can measure the performance of each team or agent in terms of professionalism, communication, knowledge, and friendliness. You’ll be able to find out which performance areas your agents are good and poor at and give them targeted and personalized training to address those areas that need improvement.

Streamlined Onboarding Process

The customer experience software streamlines how you onboard and train new support agents in your organization. You can conduct agent enablement for newly-hired employees and empower them to deliver outstanding customer service/support with minimal intervention from staff. Seekify automates agent registration and training content creation and delivery, allowing your new support agents to immediately acquire the knowledge, skills, and competencies they need in order to serve customers better.

Moreover, you’ll be able to conduct online assessments to check how well they consumed and understood the training content you assigned to them. Seekify also has a feature that lets you automatically upgrade the skills of support agents shown on their profiles after they consume the training content and pass the assessments.