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User review of SentinelOne

A switch from Symantec Endpoint

- by Jeremy Holbrook

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We like the fact that the server is run remotely, one less server to house internally. We like that the software includes Intrusion Detection and that it locks down a device so that if ransomware or virus is installed it can not spread to other machines.

What aspects are problematic or could work better?

Sometimes it is difficult to tell why something isn't working on the network and it has been because SentinelOne found a process that was suspicious and it locked down a server that the process was running on. The device doesn't display that there is an issue - SentinelOne still says everything is fine locally - however when you look at the Server it does say there was something found. Price is still a little high for a small institution.

What features/services would you like to see in future versions of this product?

I would like to see an alert display on the local device when an issue is detected.

What specific problems in your company were solved by this product?

Our auditors were requesting that we implement an IDS system to go along with our IPS system. There are two main options of IDS - Expensive or Free with a high learning curve which ends up being expensive in amount of time spent. SentinelOne helps bridge the gap a little, its still expensive but because it is both an IDS and IPS it can replace Symantec or other Antivirus software and fill the need for the IDS system.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Banking

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Symantec Endpoint Protection

Why did you decide to change it?

We felt that support was somewhat lacking, we had the software for over 8 years and not once did we get a notice about it finding anything on the network and the reports were always blank. When we tried getting support to look at it, support just said it was because there was nothing to find. I know we are a small network but not to find anything in eight years seems a bit much.

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$3628.80

What is your total annual cost for using this product?

$3628.80

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

IT Security

Application-Level Security
4
very good
Compliance Management
4
very good
Anti-virus
4
very good

Platform

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Customization
4
very good