ServiceNow is the top Asset Management Software in the market right now

What are the best aspects of this product?

It helps us determine the lifecycle of the software we use by providing us with various software management workflows pertinent to the asset lifecycle. It also maps the configuration items to their respective assets automatically. Furthermore, ServiceNow gives us the information we need to identify which software to renew and retire to reduce expenses that will bear no fruit. The platform also facilitates the management of software licenses and their distribution to our workforce. There's an application catalog that lets end-users access the application license they need for their job. There is also the option to automatically take workflows into account to provide or revoke licenses for end-users.

What aspects are problematic or could work better?

Nothing, really. We haven't run into any trouble with the software so far. I think more customization support would be great, but I'm worried that it might pave the way for issues regarding future upgrades.

What specific problems in your company were solved by this product?

Before using ServiceNow, we find it hard to manage every software associated with the numerous devices our company uses; even just the task of tracking them is challenging. But now, it became a more straightforward task. Not only that but even the maintenance configuration, which is a real headache before, is now very easy to do as well. That's because ServiceNow's asset management module offers a dashboard view of how healthy or at risk the configuration items are concerning the hardware they're associated with. Thanks to this, issues related to change, problem, and incident management are easier to deal with. This means that there is less manual customization to be done, saving our Asset Management team a chunk of hours that would have been wasted on those tasks.

Are you a current user of this product?

No