Complete 3PL platform solution

What are the best aspects of this product?

ShipHero is a complete solution for managing inventories and shipping in our business. Its UI shows complete info of all the items we handle, such as the products that are on the line for shipping, items that are temporarily on hold, orders that are terminated, as well as orders that are taking too much time. The tool also features a set of useful options for tweaking inventories; including a useful tracking code system. Moreover, ShipHero works seamlessly with Shopify, and we’ve noticed that the two simultaneously reflect each other on an almost real-time basis. ShipHero also has efficient automated user support, but you can still talk with reliable and friendly staff when needed.

What aspects are problematic or could work better?

Shopify is speedy when connecting with ShipHero. As a result, we often encounter wrong or duplicated details now and then. We also experience difficulties when adding new items on the tool; although, it provides us with plenty of options for editing. Noticeably, each new update of ShipHero automatically deems older versions as useless, which is causing some problems when printing some outputs through the Listener tool. The Endeavor tool also experiences frequent downtime that causes tremendous problems for us. We’ve lost a potentially big-time bulk client because of such an issue.

What specific problems in your company were solved by this product?

A great solution for tracking and managing inventories, such as reviewing an item history record to determine potential sales in the future. ShipHero also allows us to easily receive and send inventories through PO. Also, it helps us determine and use location and vendors in some instances, as well as it is handy when creating physical barcodes for all the items. ShipHero is trusty when it comes to managing shipping and return products as well.

Are you a current user of this product?

Yes