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User review of Shopify

Amazing software

- by Jay

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

If you don't believe an ecommerce platform can be friendly, you should definitely try using Shopify! The interface looks so clean and well-organized that it is almost impossible to mess up, and you're guided through sales smoothly and seamlessly. Navigation is a strong asset also from a customer's perspective, since quality is worth nothing without a proper insight on the product spectrum. It provides for discounts, shipping, and has a genuinely responsive customer support.

What aspects are problematic or could work better?

I mind certain things related to incentive-based items, the fact that set up is not that easy, and functionality is not brilliant either. The idea is to give monthly subscribers free products, but what customers don't know is how difficult this actually is. They should simplify it, and look for a more streamlined way to edit selling parameters, this way I'm jumpin froom product to product for hours, and I still don't do the work properly.

What specific problems in your company were solved by this product?

We are a small and responsible NGO that wanted a platform for their second big fundraising event. The objectives were simple, and so was the customer experience strategy, and Shopify responded 100%.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Non-Profit Organization

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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