What are the best aspects of this product?
If you don't believe an ecommerce platform can be friendly, you should definitely try using Shopify! The interface looks so clean and well-organized that it is almost impossible to mess up, and you're guided through sales smoothly and seamlessly. Navigation is a strong asset also from a customer's perspective, since quality is worth nothing without a proper insight on the product spectrum. It provides for discounts, shipping, and has a genuinely responsive customer support.
What aspects are problematic or could work better?
I mind certain things related to incentive-based items, the fact that set up is not that easy, and functionality is not brilliant either. The idea is to give monthly subscribers free products, but what customers don't know is how difficult this actually is. They should simplify it, and look for a more streamlined way to edit selling parameters, this way I'm jumpin froom product to product for hours, and I still don't do the work properly.
What specific problems in your company were solved by this product?
We are a small and responsible NGO that wanted a platform for their second big fundraising event. The objectives were simple, and so was the customer experience strategy, and Shopify responded 100%.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?