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User review of Shopify

Very solid, but nothing extraordinary

- by Bernadette

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Due the fact that Shopify is so easy and user friendly, I didn't have an issue training my staff how to use it, and they all love it. We set it up with our hardware without any problems, so it is now connected to our receipt printers and scanners. The interface looks amazing and the steps come really intutively, but the best part is definitely that you get to extend it and to customize your own templates.

What aspects are problematic or could work better?

I'm lacking quite important features for my business, and a proper method for exchanges and returns. This is more uncomfortable for customers than it is for me, because in order to change their purchase, they must quit he original one, and start all over. Doesn't sound too efficient does it? Another thing you can't read on their website is how bad things become when the system crashes: out of the blue, everything stops working, and you have to wait at least few ours for them to fix it. I think that a reputable brand such as Shopify shouldn't allow this.

What specific problems in your company were solved by this product?

The reports were most helpful to us, they are really throughout and accurate.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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