What are the best aspects of this product?
What we like the most about Shopify is that it has a friendly interface, and it is very simple to use. You can run amazing e-stores and sell multiple products, while the advanced APIs they are using will help you integrate the store with internal and external systems. Another field where Shopify is particularly strong is appearance, they have the most amazing graphic design that never fails to capture attention. Back end design is perfect too.
What aspects are problematic or could work better?
We are a non-profit organization, which makes Shopify a bit of a luxury for us. I guess it is even cheap for large enterprises, but for us there should be a special low-cost (or non-paid) version, even with fewer items than the ones that are already there. To be completely honest, we're not even using all of their features.
What specific problems in your company were solved by this product?
Generally speaking, we are doing few stuff we would never do if it wasn't for Shopify. What I have in mind is running marketing tests, making discounts, tracking inventory, testing discount codes and tons, and many others.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?