Frustrating Software and 3 year contracts!

What are the best aspects of this product?

The interface on it\'s basic level is easy to use. POS is easy to use so long as you don\\\\\\\'t use any of the features.

What aspects are problematic or could work better?

I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts.

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers.
They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can\\\\\\\'t use properly are extra costing. Overall I paid for the extra services so that I could use the software to it\\\\\\\'s best and after signing the contract there only some features available.
The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80\\\\\\\'s. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working \\\\\\\"for\\\\\\\" shortcuts instead of it working for me.

I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn\\\\\\\'t and has never worked for me.

When I have asked for education to that on my part I know I am using it to it\\\\\\\'s fullest ability, I have been quoted a few hundred dollars each time.

Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

What features/services would you like to see in future versions of this product?

No contracts, social media integration, better pricing, better customer service, easier back end use.

What specific problems in your company were solved by this product?

Being able to book in clients through the diary system as long as you use your own common sense and don\\\\\\\'t rely on the softwares \\\\\\\"ability\\\\\\\" to do what it is supposed to do when double bookings occur.

Are you a current user of this product?

Yes