- Home Salon Software Shortcuts Hair Salon Software Poor support / customer service, hefty fees
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User review
of Shortcuts Hair Salon Software
Poor support / customer service, hefty fees
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Remote access. That's it. Nothing else. Customer care not existent.
What aspects are problematic or could work better?
No technical support. Extra charges if you require support on how to do marketing. After I already pay £106 a months. Absolutely appalled by the lack of customer care
What features/services would you like to see in future versions of this product?
I want to terminate a contract!
What specific problems in your company were solved by this product?
Nothing. I bought this product to do marketing but I am told I need to pay extra on top on £106 a month if I want to be explained any feature!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us manage customer appointments easily
- It enables us to easily assign customers to available stylists
- It provides detailed reports on employee performance
PRICING & COSTS
What was the cost of implementing this product?
hefty
What is your total annual cost for using this product?
1500
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Appointment management ok
3
CRM very poor
1
Email marketing mediocre
2
Social media very poor
1
Tracking & reporting ok
3
Inventory management very poor
1
Staff management mediocre
2
Mobile support very poor
1
Online booking ok
3
Payroll & scheduling very poor
1
