- Home Salon Software Shortcuts Hair Salon Software Terrible service and extremely overpriced
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User review
of Shortcuts Hair Salon Software
Terrible service and extremely overpriced
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by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
It has all the features of a high quality software system with good reports
What aspects are problematic or could work better?
They lock you in for 3 years contracts making it very hard to get out of if you no longer require the service.
The server continually drops out and shuts down and customer service blame anything else besides their program, they also installed outdated processors that eventually failed us and then they told us it’s not their responsibility and we need to pay a technician to check our computer
What features/services would you like to see in future versions of this product?
Better customer care, a system that does what they say it will do, marketing that you don’t charge extra for
What specific problems in your company were solved by this product?
None
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Kitomba
Why did you decide to change it?
Because they had better set and forget marketing and great reporting
Are you satisfied with the change?
Not at all, we’ve had countless issues with the software that they have been unable to resolve and they do not even offer the same level of marketing anymore however they still charge us for it
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us manage customer appointments easily
PRICING & COSTS
What was the cost of implementing this product?
Very expensive
What is your total annual cost for using this product?
$5400
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Appointment management very good
4
CRM ok
3
Email marketing very poor
1
Social media very poor
1
Tracking & reporting very good
4
Inventory management ok
3
Staff management ok
3
Mobile support ok
3
Online booking ok
3
