What are the best aspects of this product?
It has a simple structure. Using it is a breeze. There's a lot of documentaion to help you get things started. It's capable of offering data in various employee levels that can fit their needs. It can quickly come up with a report for just about any reason or a group of people out there.
What aspects are problematic or could work better?
Its Elasticube has a ton of problems. If you're dealing with data tables (20+), the cube can get pretty complicated to review. I just wish you're given the chance to get the background colored to specifically indicate which kinds of data were available in that area.
What specific problems in your company were solved by this product?
We've put a halt to using Excel to create a report on the agent level metrics. Initially, both management and supervisors can only have entry to agent metrics. These days, all agents can now look into their team performance and stats. The benefits aren't just limited to the level of agents but in the financial level as well.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?