As for me, Skrill has appered to be unreliable system with disgusting attitude to their customers.

What are the best aspects of this product?

The best aspect of the product for me was that skrill quite quickly withdrawed funds to credit cards, within several hours.

What aspects are problematic or could work better?

As for GUI, I had to face a variety of limitations like it was not possible to add a new card or some bank account. Mobile App has not got all the functions like withdrawing was possible to VISA only.

But the main problematic points are their policy and attitude to their customers. It is quite difficult to create a request to Support as it is necessary to search email or phone contact through the list of pages. When at least you have managed to submit a request via email it could take them several days to reply useless.

Attitude to the users is disrespectful. When I started to transfer more funds and recieved VIP user status with pseudo favorable terms, they started verification of my person by asking for the list of documetns. I have filled one document, they requested another one, I have provided the second document they requested more documents, I have provided the third document with a list of screenshots from my accounts to which the funds were being transfered, they answered me that my account is closed due to violating terms and conditions. I have not recognized any facts of violating terms and conditions and started to clarify real facts and provments of my violation to accept it by writing them straight questions and calling to them to get any adequate explanations. But in a result my questions were ignored and they said that they are not obliged to explain me anything.

So after this case I have found the company as unreliable and tricky. Taking into account the sequence of events they seem to promote VIP conditions motivating people to spent more through their service but when someone reaches favorable terms within VIP status s/he becames unprofitable as promised discounts should be provided. In order not to provide cheap service they stage the violations and block the user.

What features/services would you like to see in future versions of this product?

I will not use the product any more and do not recomend to others to do this.

What specific problems in your company were solved by this product?

I have just transfered the funds from my local bank credit cards to a service provider balance and vice a versa.

Are you a current user of this product?

No