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User review of SmartDraw

A great platform for creating diagrams and flowcharts

- by Kendra

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

It can be used to create different types of charts. It is an invaluable tool in creating graphs as well as doing complicated Gantt outlines. The association between graphs is simpler so basically it makes your work a lot easier. Also, SmartDraw has a wide range of layouts as well as alternatives to help you create your project.

What aspects are problematic or could work better?

It does not offer an option to save your work automatically unless you are in the cloud. Additionally, the app constantly crashes which is quite annoying especially when you still have some unsaved work. And when something isn't working or you encountered a problem, it's quite difficult to get some help. You may receive an email a day after you raise a concern or not at all. And sometimes, their respond does not help at all. Lastly, this tool is unstable.

What specific problems in your company were solved by this product?

The wide range of layouts and the variety of charts makes this tool perfect for drawing projects. The online version lets you work from everywhere. Its ease of use lets you finish your tasks faster and save money and time.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.