Absolutely great law practice platform

What are the best aspects of this product?

Learning and actually using Smokeball is a breeze. It also has a professional team of staff that really wants the best for the users. They are present round the clock; anytime we call for some assistance in sorting out problems. They can help with complex platform issues, or with simple document template automation.

What aspects are problematic or could work better?

It takes a few long moments to open at the start of the day. Also, it stops functioning in some instances when navigating from the task to the cases panel.

What specific problems in your company were solved by this product?

Smokeball lets us retrieve any case easily. It is very easy to learn, and we can train newbies about its use without any hassles. The Smokeball developers also apply useful updates to the platform now and then. Moreover, we love how their support team keeps us informed about new functions, and tell us about the functions they’d add soon.

Are you a current user of this product?

Yes