Functional, reasonable and practical

What are the best aspects of this product?

It has easily compelled me right on their first call because I see that the tool really suits my demands. Also, actual lawyers have developed Smokeball and not mere programmers; meaning, they know what an actual law firm needs. In addition, Smokeball is specially geared for solo law practitioners or small law offices. For example, you’d receive a basic case management tool, but you’d also get helpful add-ons such as automating common forms and building a website. You won’t be needing to hire assistants for such a job anymore. Smokeball also allows you to choose the field of law that you specialize in. After selecting, the tool would show the common actions and necessities of a lawyer in a certain field. You can begin using it right away, or customize it depending on your preference.

What aspects are problematic or could work better?

Tweaking the payment rate for each case file is somehow difficult. This is essential because I charge my clients according to the matter that I’m handling. As a workaround, I need to click on the time entries manually to adjust the rates. Also, I’ve had some problems when putting a file on a close email previously. Thankfully, recent updates have solved such email concerns. Other case management tools that I’ve previously used are too horrible. They don’t feature any formatting functions such as paragraph, bold or underlining schemes. Smokeball has solved such headaches for me. One thing that I’ve found great is that Smokeball helps me organize different stuff through various solutions such as color formatting. For instance, I can highlight certain texts with blue for easy identification and scanning of their contents. Smokeball works well with Outlook for easy emailing too. It sports a ribbon inside the Outlook UI, wherein you can place details such as matter and the message you want it to carry along with the document. Plus, you can tweak it up and make future responses from such contact to become linked to such email, so you do not need to input such details again and again. There is no need for the lengthy emailing processes of other case management tools anymore.

What specific problems in your company were solved by this product?

This tool also has a smooth and neat UI that is very easy to navigate and use. It saves me thousands of clicks just to complete a single task. I don’t even need to use Google Drive and Google Doc since I’ve started using Smokeball. Overall, Smokeball has simplified much of my case management processes. I do not need to go through inconvenient processes that include a lot of clicks and actions. It has even made other file organizing tools obsolete in my operations. And Smokeball is a terrific time and money saver too.

Are you a current user of this product?

Yes