Smokeball streamlines our daily office work

What are the best aspects of this product?

Smokeball has so many helpful features for our law office, and all are helpful for my paralegal duties. It has intuitive forms, automatically bills all entries, as well as it has an automatic time tracker among other functions. Smokeball also syncs well with my file organizer and calendar tools. Moreover, it’s Task and Daily Digest Pane is cool. This enables lawyers to distribute tasks among their staff, then further specify the tasks into a basic list of daily work. Such a feature also displays daily schedule of each staff accordingly, so they can conveniently work through such a plan in a day. And of course, I can’t miss mentioning the professional tech support of Smokeball. They have deep information about the platform, which is important in providing quick help to us at any given time. If we have a more complex problem, they make a systematic ticketing process for us to go through and get a fitting solution at the end.

What aspects are problematic or could work better?

I encounter some problems with the links that Smokeball generates for sharing files. Yes, the link is encrypted and secured, as well as it makes third-party tools for file sharing unnecessary. The problem is most people with whom I shared such links have difficulties opening it and accessing the files. I think it is a sort of end-user problem concerning this matter.

What specific problems in your company were solved by this product?

We’ve found the time tracking and time finder tool of Smokeball really helpful for our office. It helps us retrieve information about the time we’ve missed to take note of billing. Smokeball wonderfully captures all our tasks in a day.

Are you a current user of this product?

Yes