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User review of SO9

I love this product!

- by Khanh Vu

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The best feature of SO9 is its multi-platform integration, which allows me to manage Facebook, Instagram, and TikTok from one dashboard. The user interface is intuitive, and the scheduling tool is a game-changer for planning campaigns.

What aspects are problematic or could work better?

Sometimes, the analytics dashboard takes a bit longer to load, especially when dealing with larger datasets.

What features/services would you like to see in future versions of this product?

It would be great to see more integration with emerging platforms like Threads or deeper reporting for competitor analysis.

What specific problems in your company were solved by this product?

SO9 significantly reduced the time spent managing multiple social media accounts. It helped streamline our content posting and improved our team's collaboration on campaign planning.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Human Resources

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

FEATURE DETAILS

Lead Management

CRM Lead Integration
3
ok
Automated Alerts and Tasks
3
ok
Online Behavior Tracking
3
ok
Lead Nurturing
3
ok
Lead Scoring and Grading
3
ok
Segmentation
3
ok
Data Quality Management
3
ok
Marketing Lead Database
3
ok

Campaign Management

Budgeting
5
amazing
Calendar
5
amazing
Event/Webinar Marketing
5
amazing
Program Management
5
amazing

Social

Social Ads
5
amazing
Social Sharing
5
amazing
Social Campaigns
5
amazing
Social Engagement
5
amazing
Social Listening
5
amazing

Reporting and Analytics

Basic Reporting
5
amazing
Revenue Analytics
5
amazing
ROI Analytics
5
amazing
Web Analytics
5
amazing
SEO/Keyword Analytics
5
amazing

Platform

Sandbox/Test Environments
5
amazing
Customization
5
amazing
Workflow Capability
5
amazing
User, Role, and Access Management
5
amazing
Internationalization
5
amazing
Performance and Reliability
5
amazing
Output Document Generation
5
amazing

Integration

Data Import & Export Tools
5
amazing
Integration APIs
5
amazing
Breadth of Partner Applications
5
amazing