User review
of SO9
Review SO9
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The trial experience was insightful, showcasing key features like trending content discovery and comment seeding.
What aspects are problematic or could work better?
The limited trial period made it hard to explore all the features in-depth.
What features/services would you like to see in future versions of this product?
A longer trial or a demo walkthrough would help new users get the most out of the product.
What specific problems in your company were solved by this product?
SO9 solved our team’s inefficiencies in managing comments, enabling us to interact more effectively with customers.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
11-50 Employees
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
0$
What is your total annual cost for using this product?
360$
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
20%/total bill
FEATURE DETAILS
Email Marketing
Automated Email Responses ok
3
Building and Personalizing Emails ok
3
Sending Outbound Emails ok
3
Manage Email Deliverability ok
3
Online Marketing
Mobile Optimized very good
4
A/B Testing ok
3
Dynamic Content very good
4
Landing Pages and Forms ok
3
Search Tracking and Optimization amazing
5
Lead Management
CRM Lead Integration very good
4
Automated Alerts and Tasks amazing
5
Online Behavior Tracking amazing
5
Lead Nurturing very good
4
Lead Scoring and Grading very good
4
Segmentation very good
4
Data Quality Management amazing
5
Marketing Lead Database amazing
5
Campaign Management
Budgeting amazing
5
Calendar very good
4
Event/Webinar Marketing amazing
5
Program Management amazing
5
Social
Social Ads very good
4
Social Sharing very good
4
Social Campaigns amazing
5
Social Engagement amazing
5
Social Listening amazing
5
Reporting and Analytics
Basic Reporting very good
4
Revenue Analytics amazing
5
ROI Analytics amazing
5
Web Analytics very good
4
SEO/Keyword Analytics very good
4
Platform
Sandbox/Test Environments very good
4
Customization amazing
5
Workflow Capability ok
3
User, Role, and Access Management amazing
5
Internationalization very good
4
Performance and Reliability very good
4
Output Document Generation very good
4
Integration
Data Import & Export Tools very good
4
Integration APIs amazing
5
Breadth of Partner Applications very good
4
