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User review
of SO9
SO9: A Robust Tool for Social Media Management
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by Huong Tra Nguyen
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Streamlined Workflow: SO9 makes managing multiple social media platforms efficient with its centralized dashboard and multi-channel posting.
Content Scheduling: The ability to plan and schedule posts ahead of time is a huge time-saver.
What aspects are problematic or could work better?
Learning Curve: Some advanced features could use clearer guides or tutorials for better adoption.
What features/services would you like to see in future versions of this product?
A feature for advanced post design customization and more integration options with additional platforms would be a great addition to SO9.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
0$
What is your total annual cost for using this product?
36$/ year (i use pro plan)
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
15%
FEATURE DETAILS
Email Marketing
Automated Email Responses ok
3
Building and Personalizing Emails ok
3
Sending Outbound Emails ok
3
Manage Email Deliverability ok
3
Online Marketing
Mobile Optimized very good
4
A/B Testing ok
3
Dynamic Content very good
4
Landing Pages and Forms very good
4
Search Tracking and Optimization very good
4
Lead Management
CRM Lead Integration amazing
5
Automated Alerts and Tasks amazing
5
Online Behavior Tracking very good
4
Lead Nurturing very good
4
Lead Scoring and Grading very good
4
Segmentation amazing
5
Data Quality Management amazing
5
Marketing Lead Database very good
4
Campaign Management
Budgeting very good
4
Calendar amazing
5
Event/Webinar Marketing ok
3
Program Management very good
4
Social
Social Ads ok
3
Social Sharing amazing
5
Social Campaigns amazing
5
Social Engagement amazing
5
Social Listening very good
4
Reporting and Analytics
Basic Reporting amazing
5
Revenue Analytics ok
3
ROI Analytics very good
4
Web Analytics very good
4
SEO/Keyword Analytics amazing
5
Platform
Sandbox/Test Environments ok
3
Customization very good
4
Workflow Capability very good
4
User, Role, and Access Management amazing
5
Internationalization amazing
5
Performance and Reliability amazing
5
Output Document Generation very good
4
Integration
Data Import & Export Tools very good
4
Integration APIs amazing
5
Breadth of Partner Applications amazing
5
