Great for Remote Troubleshooting

What are the best aspects of this product?

Its remote view, management, and troubleshooting options are the best features for me so far. That's because we can easily identify, track, and address any issue in just a few minutes. Geolocation tracking, geofencing, device alert, and device information are also some of the most useful features.

What aspects are problematic or could work better?

One of my gripes with SOTI MobiControl is how we lose communication with a device when it goes on sleep mode. There are also some instances where the most we can do is view a device remotely instead of control it, which is a hassle when we needed to fix something quickly. We can't also reset or disable devices with a click of the phone's physical buttons (volume, lock button, etc.)

What specific problems in your company were solved by this product?

I use this application to manage the mobile devices of some of my customers.

Are you a current user of this product?

Yes