User review
of SOTI MobiControl
Poor business practices
-
by Steven McReynolds
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
The kiosk worked like they said it would, more or less. It did keep users behind the kiosk and protect our environment. It, however, used 150% more data usage than they claimed.
What aspects are problematic or could work better?
The high data usage was one thing. We could not solve it working with the company. Where the real problem is they DOUBLE charged us the annual fee. We paid twice, once by check, once with ACH. They threatened to shut us down and we had to pay the second time. After providing all the documentation they answered that I need to get a letter from my bank on bank letterhead that the fee was paid twice. I worked with the bank and the payment forwarder. What a pain.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Electrical/Electronic Manufacturing
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
We had tried various kiosk software.
Why did you decide to change it?
We were trying to improve response time and efficiency.
Are you satisfied with the change?
No. We kept looking and found something better.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
PRICING & COSTS
What was the cost of implementing this product?
$516
What is your total annual cost for using this product?
$516
Did you get any discount for this product? How much?
No
