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User review of SpamTitan

Their cloud-service is not the best

- by Wayne Boshier

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

Reliable identification of spam with low chance of false-positives

What aspects are problematic or could work better?

No real end-user access to their quarantine or settings beyond a basic report-trigger that must be done manually - or they need to wait until the following day to get their quarantine report. May miss important emails. It's not just about identifying spam, when you rely on a pipeline for mail-delivery, one weak link in the chain can bring your mail-flow to its knees. Choose wisely. My biggest regret with using SpamTitan was to buy in to a 3-year deal to avail of a discount. That is only my own fault as they do not offer a refund if you decide to cancel the service. I used their cloud based spam-filter service so cannot comment on their non-cloud offerings. As a small MSP you will want to avoid this product which lacks end-user accessibility beyond very basic control via hyperlinks. You will find yourself micro-managing end-user accounts endlessly. Avoid their outbound mail-relay completely – huge headaches will ensue. And their support can also leave you dangling for days. I ultimately took the hit and moved to another solution half-way through the three-year period; footing the bill myself to ensure my clients had a more reliable email delivery experience.

What features/services would you like to see in future versions of this product?

Granular end-user access

What specific problems in your company were solved by this product?

Spam and Email-viruses

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

DNSEXIT

Why did you decide to change it?

Only very basic filtering

Are you satisfied with the change?

Not at all - in fact I have moved my clients again to DuoCircle

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$4455

What is your total annual cost for using this product?

$1485

Did you get any discount for this product? How much?

10%

FEATURE DETAILS

IT Security

User Privilege Parameters
2
mediocre
User-Specific Data Sources
2
mediocre
Application Activity Audit
3
ok
Anti-virus
4
very good

Platform

Performance & Reliability
2
mediocre
Reporting & Analytics
2
mediocre
Mobile
2
mediocre
Customization
1
very poor
API/Integrations
1
very poor