Their cloud-service is not the best

What are the best aspects of this product?

Reliable identification of spam with low chance of false-positives

What aspects are problematic or could work better?

No real end-user access to their quarantine or settings beyond a basic report-trigger that must be done manually - or they need to wait until the following day to get their quarantine report. May miss important emails. It's not just about identifying spam, when you rely on a pipeline for mail-delivery, one weak link in the chain can bring your mail-flow to its knees. Choose wisely. My biggest regret with using SpamTitan was to buy in to a 3-year deal to avail of a discount. That is only my own fault as they do not offer a refund if you decide to cancel the service. I used their cloud based spam-filter service so cannot comment on their non-cloud offerings. As a small MSP you will want to avoid this product which lacks end-user accessibility beyond very basic control via hyperlinks. You will find yourself micro-managing end-user accounts endlessly. Avoid their outbound mail-relay completely – huge headaches will ensue. And their support can also leave you dangling for days. I ultimately took the hit and moved to another solution half-way through the three-year period; footing the bill myself to ensure my clients had a more reliable email delivery experience.

What features/services would you like to see in future versions of this product?

Granular end-user access

What specific problems in your company were solved by this product?

Spam and Email-viruses

Are you a current user of this product?

Yes