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User review of Stitch Labs

Large scale business needs to be cautious

- by Steve

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The UI is perfect and simple to explore. It is very simple to discover essential data wit just two ticks. The support staff is caring and responsive, however, they are not generally accustomed to the necessities of the retail group. They know the product well, yet they don't appear to understand why our organization has these requirements most of the time.

What aspects are problematic or could work better?

For basic stock administration and reporting, this product is satisfactory. More intricate operations either don't exist, or require customization that should be paid for. The capacity to control and make reports to suit your own particular needs does not exist at present. In spite of the fact that the staff is very friendly, they don't appear to be extremely tuned in to the requirements of retailers. I have frequently requested expanded functionality just to get a reaction of, "We don't have that feature presently. We will take note of your request."

What specific problems in your company were solved by this product?

Following and management of sellable products. Gives good overview of different stock qualities (i.e., On Hand, Committed, and Available). It has been helpful to have a simple interface to prepare new workers. Training regularly takes 3 hours or less to get a fully trained employee.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Logistics and Supply

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.