- Home Communications Software Streams Stream has made the way we commuicate with customers better
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User review
of Streams
Stream has made the way we commuicate with customers better
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Presence that customers, Prospects and internal employees can see so that we don't have many missed calls or voicemails any longer.
What aspects are problematic or could work better?
I have not had any issues with my new phone system
What features/services would you like to see in future versions of this product?
I would like to run reports on how often my team is on break, in wrap up etc.
What specific problems in your company were solved by this product?
More contact with customers, less voicemails, multiple ways for customers to communicate with the company not just through phone calls.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Vonage
Why did you decide to change it?
Streams Software included a customer facing presence and collaboration tool
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$29 a seat
What is your total annual cost for using this product?
15000
Did you get any discount for this product? How much?
20%
FEATURE DETAILS
Communications
Instant Messaging & Chat amazing
5
Phone, Cloud PBX & VoIP amazing
5
Web Conferencing amazing
5
Audio/Video Conferencing amazing
5
Alerts & Notifications amazing
5
Call Routing amazing
5
Call Forwarding amazing
5
Fax amazing
5
Auto Receptionist amazing
5
Call Recording amazing
5
Voicemail & Greeting amazing
5
Multi-Level IVR amazing
5
Mobile App amazing
5
User, Role, and Access Management amazing
5
Collaboration
File Sharing amazing
5
Uploads amazing
5
Discussions & Tagging amazing
5
Audit & Versioning amazing
5
Comments & Voting amazing
5
Centralized Storage amazing
5
CMS & Content Analytics amazing
5
Platform
Performance & Reliability amazing
5
Reporting & Analytics amazing
5
Customization amazing
5
Mobile amazing
5
Support amazing
5
Security amazing
5
API/Integrations amazing
5
Internationalization amazing
5
