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User review of SugarCRM

A platform offering flexibility and robust functionality.

- by Robyn

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like several things with SugarCRM. First off, it's internet-based. Customizing fields is simple in capturing data. UI is highly intuitive. SugarCRM's customizations makes it all the more flexible.

What aspects are problematic or could work better?

Nothing much to hate. But there are some things to consider. For instance, not all of the modules are uniformly set. Some of them are still from the older version.

What specific problems in your company were solved by this product?

Integrations are between the CRM and e-marketing platform remain strong. Can easily be customized for clients from varying industries. It can be extended by means of the SugarCRM API. It can also be extended via external connectors.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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