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User review
of SugarCRM
A platform offering flexibility and robust functionality.
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by Robyn
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I like several things with SugarCRM. First off, it's internet-based. Customizing fields is simple in capturing data. UI is highly intuitive. SugarCRM's customizations makes it all the more flexible.
What aspects are problematic or could work better?
Nothing much to hate. But there are some things to consider. For instance, not all of the modules are uniformly set. Some of them are still from the older version.
What specific problems in your company were solved by this product?
Integrations are between the CRM and e-marketing platform remain strong. Can easily be customized for clients from varying industries. It can be extended by means of the SugarCRM API. It can also be extended via external connectors.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
several employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
