A robust software with customizations for keeping track of relationships.

What are the best aspects of this product?

The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications when it comes to tackling sales. There wouldn't be any restrictions for our CRM system to keep up. In the same manner, reporting levels within Sugar offers us the ability in seeing our sales funnel from a wide range of angles.

What aspects are problematic or could work better?

It's missing a direct link with Outlook. This led to our sales team to mightily struggle. The plugin may appear to be great in theory. Although we've yet to roll it out in a hassle-free manner in justifying our uses with it.

What specific problems in your company were solved by this product?

We now have the ability in tracking and reporting sales opportunities. We get to do so with accuracy. This enabled us to forecases future sales with precision. As a result, we're able to grow in the direction we need.

Are you a current user of this product?

Yes