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User review of SugarCRM

A robust software with customizations for keeping track of relationships.

- by Everett

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications when it comes to tackling sales. There wouldn't be any restrictions for our CRM system to keep up. In the same manner, reporting levels within Sugar offers us the ability in seeing our sales funnel from a wide range of angles.

What aspects are problematic or could work better?

It's missing a direct link with Outlook. This led to our sales team to mightily struggle. The plugin may appear to be great in theory. Although we've yet to roll it out in a hassle-free manner in justifying our uses with it.

What specific problems in your company were solved by this product?

We now have the ability in tracking and reporting sales opportunities. We get to do so with accuracy. This enabled us to forecases future sales with precision. As a result, we're able to grow in the direction we need.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Industrial Automation

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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