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User review of SugarCRM

An outstanding CRM with plenty of customizations.

- by Muriel

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It's highly flexible. It can also be customized in a number of ways. There's very little that it can't do. It has the ability to self-host. You don't see that in a majority of other CRM systems.

What aspects are problematic or could work better?

We're relying on certain third party add-ons when it comes to extend SugarCRM's features. For the most part, lags are experienced between the latest SugarCRM release and update availability in ensuring add-ons compatibility. At times, they won't. It'd be nice if there was an approach in permanently deleting both custom field and records within the UI.

What specific problems in your company were solved by this product?

Preserving a database when it comes to potential and current clients. SurgarCRM is capable of supplying data to another business aspect as an ESS datasource. Therefore, it enhances our ability in offering services to clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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