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User review of SugarCRM

My experience using this (having coming from other platforms of its class).

- by Roman

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

SugarCRM is basically a CRM serving a basic purpose. It can be honed to suit the needs of my organization. It's never constrained. It offers each client complete control.

What aspects are problematic or could work better?

It's still making the plugin options on the marketplace. Although it's not extensive as that of its market competitors. It's lacking builds that are vertically-focused. That means clients will have to find out what it is they really need from the CRM.

What specific problems in your company were solved by this product?

Its range is relatively large. But it's mostly focused in offering clients a full 360-degree view of their own clients. After all, it's the main reason for such a CRM solution. SugarCRM has the capacity of turning this into reality for clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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