Amazing tool for any customer support team

What are the best aspects of this product?

While using Supportbench, we’ve been able to resolve many more customer issues than before. I can customize my communication as well as gain deeper insights than previously. The ease of use and reporting has allowed me to make quicker resolutions and prevent escalations.

What aspects are problematic or could work better?

The customizability has been a huge plus for us, but we have to invest a lot of time to properly configure things the way we want to work. It’s worth it in the end though.

What specific problems in your company were solved by this product?

Supportbench is way more affordable than other bundled support programs. The omnichannel system has fit our company well.

Are you a current user of this product?

Yes