An OuTstanding Tool For Customer Support Needs

What are the best aspects of this product?

1. One of its pros is the ability to see the diversified contact channels that my team is using, enabling more targeted and effective team training.
2. Supportbench enables each "case" to remain together, which means that all emails, phone conversations, and notes are in one location. If you need the information, you only need to look at one case rather than numerous emails, notes, etc. In accordance with my opinion, this is one of its best functionalities.
3. The capacity to use specific language within an email's body to assign a case to a particular team member or emphasize it, which aids a flow of communication in a heterogeneous team.

What aspects are problematic or could work better?

There are some complex tools in Supportbench; in fact, you might not know how to utilize these tools. Some of the more potent features, like automation and work flows, require some time to initiate. I would really appreciate if it can be easier.

What features/services would you like to see in future versions of this product?

For a Customer Support tool, it already has all my desired functionalities.

What specific problems in your company were solved by this product?

With Supportbench, we are able to handle all our client contacts and communication flawlessly.

Are you a current user of this product?

Yes