Best Decision I Ever Made

What are the best aspects of this product?

The tools Supportbench integrates with have helped us tremendously. We’ve always had multiple tools sets working completely separately, and having one that works in unison that is fully integrated has given us oversight we’ve never had before.

What aspects are problematic or could work better?

The learning curve might be too steep for some people. Supportbench is new and unlike the platforms from the past. The newness of it takes time to get use to

What features/services would you like to see in future versions of this product?

Ease of use

What specific problems in your company were solved by this product?

Supportbench has allowed us to more clearly see what our agents are doing and who they support. It even helps us automate replies to recurring problems and workflows, minimizing our workload.

Are you a current user of this product?

Yes