Better service and referrals from other companies

What are the best aspects of this product?

We use Supportbench to store a large volume of customer information and lengthy history so that we can all access this in one place. We can easily track our KPI's and make improvements to our processes and team immediately without waiting for an issue to crop up.

What aspects are problematic or could work better?

on a few occasions the dashboard has frozen, but simply requires a refresh to get everything back up and running.

What features/services would you like to see in future versions of this product?

Price reduction.

What specific problems in your company were solved by this product?

With Supportbench, on top of the ease of communicating with customers, we’ve been able to collaborate with multiple teams across various department.

Are you a current user of this product?

Yes