Easy to navigate Support platform

What are the best aspects of this product?

The Supportbench pricing model helped suit our smaller company which has really helped us achieve over 80% customer retention and satisfaction by attending to all customer issues made simpler by ticketing issues as they arise.
The first in first out prioritization of most systems haven’t ever suited us, the method of SLAs of Supportbench works well with our complex workflows.

What aspects are problematic or could work better?

They can offer a trial period for first time users.

What features/services would you like to see in future versions of this product?

Integrate CRM Tools and social media platforms.

What specific problems in your company were solved by this product?

Knowledge Base Management is a key feature that provided the ability to create, manage and share a knowledge base of articles, and Faqs, and help customers find solutions to their issues by empowering them to find answers quickly and easily.

Are you a current user of this product?

Yes