From a Customer Service Rep Stand

What is your role with this product?

• I use it myself

How long have you been using this product?

1-3 years

What is your company size?

51-100 Employees

What is your industry?

Wholesale

Did your company use a different software before this one?

Yes

What software did you use before?

MS Outlook

Why did you decide to change it?

Because our emails are all flooded with consumer emails and some important emails are missed.

Are you satisfied with the change?

Yes, very, made our work even easier and faster.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

How did using this product affect your business goals?

• It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
• It helped businesses identify common issues and devise practices and resolutions to quickly address them.
• It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
• It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.

What was the cost of implementing this product?

$20/user a month

What is your total annual cost for using this product?

$20000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

None