What are the best aspects of this product?
Well, since implementing Supportbench and collaborating with their team, we’ve completely changed the way we work within Support and Success. We’re focused on our customers and we’re finding increased revenue opportunities and able to achieve a higher level of referral-based customers.
What aspects are problematic or could work better?
We had some issues when we first began but we have a dedicated support person now and we’ve had no issues since then.
Are you a current user of this product?
No
How long have you been using this product?
1-3 years
What is your company size?
1-10 Employees
What is your industry?
Education Management
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
How did using this product affect your business goals?
How long is your contract with the vendor?
1 year
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