User review
of Supportbench
Improved customer experience
-
by Marcilyn Betache
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
With Supportbench, We've centralized support operations and are now providing a more consistent and high-quality experience across all channels. Before, we we're limited in our communication, but now our customers have a more accessible and integrated experience.
What aspects are problematic or could work better?
At first, We had some difficulty customizing our customer portal as we don't have anyone on our team who knows how to handle it.
What features/services would you like to see in future versions of this product?
None as of now. It's perfect
What specific problems in your company were solved by this product?
Due to Supportbench's robust feature set and workflow management, we've greatly improved the customer experience of our clients.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
- It helped businesses identify common issues and devise practices and resolutions to quickly address them.
- It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
- It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.
- It helped in identifying opportunities for repeat businesses and upsells.
PRICING & COSTS
What was the cost of implementing this product?
$40
What is your total annual cost for using this product?
$480
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
$5
