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User review of Supportbench

It is a clear system and it’s been easy for us to use, whether our agents are tech savvy or not.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Interestingly, the actual Support team of Supportbench is top notch. We’ve never received such immediate and clear Support using a platform like this in the past. They definitely make us feel like valued clients.

What aspects are problematic or could work better?

We’ve been making a lot of use of the Surveys, but I'd love to see more customizations. It would be helpful to have a button in the email itself.

What features/services would you like to see in future versions of this product?

Updated features/services I would like to see in future versions of this product.

What specific problems in your company were solved by this product?

I have not face any problem overall is awesome. It was great experience for me.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
  • It helped businesses identify common issues and devise practices and resolutions to quickly address them.
  • It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
  • It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.
  • It helped in identifying opportunities for repeat businesses and upsells.

PRICING & COSTS

What was the cost of implementing this product?

30$

What is your total annual cost for using this product?

360$

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

Yes it was 50$

FEATURE DETAILS

Customer Management

Complete Customer and Contact Database
5
amazing
Customer Notes with Alerts
5
amazing
Customer Distress
4
very good
Customer Insights
5
amazing
Agent Ratings
4
very good
Service Contracts
5
amazing

Mobile Support Channels

Email
5
amazing
Phone
5
amazing
Chat
4
very good
Social Media
5
amazing
Self-service portal
4
very good
Forums
5
amazing
Form Embed
5
amazing
Wiki
4
very good

Ticket Management

Ticket Queue
5
amazing
Email Integration
5
amazing
Ticket Automation & Workflows
4
very good
Customizable Ticket Page
5
amazing
Visual Support
5
amazing
Ticket Collision Prevention
4
very good
Related Tickets
5
amazing

Collaboration

Internal Social Network
5
amazing
User Groups
5
amazing

Reporting and Analytics

Report Templates
4
very good
Advanced Custom Reports
5
amazing
Customizable Dashboards
5
amazing