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User review of Supportbench

It is a clear system and it’s been easy for us to use, whether our agents are tech savvy or not.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Interestingly, the actual Support team of Supportbench is top notch. We’ve never received such immediate and clear Support using a platform like this in the past. They definitely make us feel like valued clients

What aspects are problematic or could work better?

We’ve been making a lot of use of the Surveys, but I'd love to see more customizations. It would be helpful to have a button in the email itself.

What features/services would you like to see in future versions of this product?

Update features/services would you like to see in future versions of this product

What specific problems in your company were solved by this product?

Yes specific problems in your company were solved by this product

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Airlines/Aviation

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
  • It helped businesses identify common issues and devise practices and resolutions to quickly address them.
  • It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
  • It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.
  • It helped in identifying opportunities for repeat businesses and upsells.

PRICING & COSTS

What was the cost of implementing this product?

The cost of implementing this product is 20$

What is your total annual cost for using this product?

200$

Did you get any discount for this product? How much?

I get 20% any discount for this product is 40$

FEATURE DETAILS

Customer Management

Complete Customer and Contact Database
5
amazing
Customer Notes with Alerts
5
amazing
Customer Distress
5
amazing
Customer Insights
5
amazing
Agent Ratings
5
amazing
Service Contracts
5
amazing

Mobile Support Channels

Email
5
amazing
Phone
5
amazing
Chat
5
amazing
Social Media
5
amazing
Self-service portal
5
amazing
Forums
5
amazing
Form Embed
4
very good
Wiki
5
amazing

Ticket Management

Ticket Queue
5
amazing
Email Integration
5
amazing
Ticket Automation & Workflows
5
amazing
Customizable Ticket Page
5
amazing
Visual Support
4
very good
Ticket Collision Prevention
5
amazing
Related Tickets
5
amazing

Collaboration

Internal Social Network
4
very good
User Groups
5
amazing

Reporting and Analytics

Report Templates
4
very good
Advanced Custom Reports
5
amazing
Customizable Dashboards
5
amazing