It is wonderful how this software is helping our marketing job

What are the best aspects of this product?

The new option known as Customer feedback is changing the way we manage our Shopify store, and my customer service agents are now able to know the latest updates in our processes by using the Knowledge base option that we are just starting to use. It was easy to implement this new software using our pre-existing Cloud platform.

What aspects are problematic or could work better?

We had some delays in doing our general deployment and training our agents, but we receive exceptional support to overcome these situations.

What features/services would you like to see in future versions of this product?

I feel blessed of having the chance of testing this software since it is also focused on small business like mine, and we are trying to disrupt in the eCommerce industry that which can be very, very challenging, but we feel confident about our decision to increase the value of the service and products that we provide

What specific problems in your company were solved by this product?

I implemented new marketing tools to reach as many new customers as possible, receive emails and be able to close deals without losing communication.

Are you a current user of this product?

Yes