Meeting our SLA’s with Supportbench

What is your role with this product?

• I advised the company to purchase it

How long have you been using this product?

Less than 1 year

What is your company size?

11-50 Employees

What is your industry?

Events Services

Did your company use a different software before this one?

Yes

What software did you use before?

FreshDesk

Why did you decide to change it?

The platform fails to update frequently, and I believe this is causing it to lag behind other platforms with comparable features.

Are you satisfied with the change?

Yes

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

How did using this product affect your business goals?

• It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
• It helped businesses identify common issues and devise practices and resolutions to quickly address them.
• It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
• It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.
• It helped in identifying opportunities for repeat businesses and upsells.

What was the cost of implementing this product?

40 USD

What is your total annual cost for using this product?

480 USD

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No