Nice B2B Software

What are the best aspects of this product?

As a front-line Customer Service agent, I appreciate the usability of Supportbench. We predominantly use e-mail to communicate with our customers and their system is as intuitive as Outlook when making replies. I haven’t worked in another ticketing system that does it as well as them. I also really like the pixel tracking on each email I send out. I get notified as soon as they view the email, letting me know when I should best reach out again. Additionally, notifications and alerts are so helpful, I get notified on everything happening in my tickets. I also like the ability to set my own SLAs rather than rely on the out of the box ones. Supportbench really has kept me on top of my game, aiding me in prioritizing, organizing, and making juggling between 20 issues at the same time a lot less painful.

What aspects are problematic or could work better?

Nothing much but I wish Supportbench had Sales CRM version.

What features/services would you like to see in future versions of this product?

CRM version.

Are you a current user of this product?

No